Return & Refund Policy

Return and Refund Policy

We want families to feel confident ordering from Artemora Learning.

Missing, Damaged, or Incomplete Items

If your ABC Adventure Kit arrives damaged, defective, incomplete, or with a missing part, please contact us within 30 days of delivery at support@artemoralearning.com.

Please include your order number, a description of the issue, and photos where possible. Depending on the circumstances, we may provide a replacement part, replacement kit, or another appropriate resolution.

Opened or Used Kits

Due to safety and hygiene considerations for children’s products, we cannot accept returns of opened or used kits for change-of-mind reasons.

If an opened kit arrived damaged, defective, incomplete, or with a missing part, please contact us within 30 days of delivery so we can review the issue and provide an appropriate resolution where applicable.

Refunds

Once an eligible returned item is received and inspected, we will let you know whether the return has been approved.

Approved refunds will be issued to the original payment method within 7 days. Your bank or payment provider may require additional time for the refund to appear in your account.

Change-of-Mind Returns

We accept change-of-mind returns of unopened and unused ABC Adventure Kits within 30 days of delivery, provided that:

  • the original packaging remains intact and unopened
  • the product is unused
  • the item is in resellable condition

To start a return, please contact us at support@artemoralearning.com with your order number, or submit a return request through your customer account if you created one.

For change-of-mind returns, customers are responsible for return shipping costs.

Original shipping charges, expedited shipping charges, and other non-refundable payment or service fees, where applicable, are not refunded on change-of-mind returns.

Digital Downloads

Digital downloads, including free companion guides, printable resources, PDFs, and other downloadable materials, are not eligible for return or refund once accessed, downloaded, or delivered. If you have trouble accessing a digital download, please contact us at support@artemoralearning.com and we’ll be happy to help.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@artemoralearning.com with the subject "ORDER CANCELLATION" or cancel your order directly from your customer account if you created one. If the order has not yet shipped, we may be able to cancel it and issue a refund. Once an order has shipped, it will be handled according to this return policy.