Return & Refund Policy

Return and Refund Policy

We want families to feel confident ordering from Artemora Learning.

Returns

We accept returns of unopened and unused ABC Adventure Kits within 30 days of delivery, as long as the original packaging is intact, unopened and the item is in resellable condition.

To start a return, please contact us at support@artemoralearning.com with your order number or start a return from your customer account if you created one.

Customers are responsible for return shipping costs unless the return is due to an error on our part. Once we receive and inspect the returned item, we will notify you whether the return has been approved. Approved refunds will be issued to the original payment method.

Original shipping charges and payment fees are non-refundable on change-of-mind returns.

Missing, Damaged, or Incomplete Items

If your kit arrives damaged, incomplete, or with a missing part, please contact us within 14 days of delivery at support@artemoralearning.com.

Please include your order number, a description of the issue, and a photo if possible. Where appropriate, we may provide a replacement part or replacement kit.

Opened or Used Kits

For safety and quality reasons, we cannot accept returns of opened or used kits unless the item arrived defective, damaged, incomplete, or with a missing part. If your kit arrives with any of these issues, please contact us within 14 days of delivery so we can review the issue and, where appropriate, provide a replacement part or replacement kit.

Digital Downloads

Digital downloads, including free companion guides, printable resources, PDFs, and other downloadable materials, are not eligible for return or refund once accessed, downloaded, or delivered. If you have trouble accessing a digital download, please contact us at support@artemoralearning.com and we’ll be happy to help.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@artemoralearning.com with the subject "ORDER CANCELLATION" or cancel your order directly from your customer account if you created one. If the order has not yet shipped, we may be able to cancel it and issue a refund. Once an order has shipped, it will be handled according to this return policy.