Shipping policy

Thank you for shopping with Artemora Learning.

Shipping Locations

We currently ship within Canada only.

Order Processing

Orders are prepared and shipped the next business day, excluding weekends and holidays.

Orders placed on weekends or holidays will be shipped on the next available business day.

During exceptionally busy periods or circumstances outside our control, processing may take slightly longer. If a significant delay affects your order, we will do our best to keep you informed.

Shipping Options Within Canada

We currently offer:

  • Free Shipping — estimated delivery in 3–5 business days after shipment

Delivery estimates are provided by the shipping carrier and may vary depending on destination, weather, peak periods or carrier delays.

International Shipping

We currently do not ship physical products outside Canada.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

Please allow up to 24–48 hours for tracking information to update after your shipment has been processed by the carrier.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Artemora Learning is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@artemoralearning.com. If your order has not yet shipped, we will do our best to update the address before dispatch.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us at support@artemoralearning.com with your order number.

We will review the issue and, where appropriate, work with the shipping carrier to help resolve it.

Artemora Learning is not responsible for delays caused by carrier disruptions, severe weather, peak-season volume or other circumstances beyond our reasonable control.

Damaged Packages

If your order arrives damaged, please contact us within 30 days of delivery at support@artemoralearning.com.

Please include your order number, a description of the issue and photos of the damaged packaging and product, where possible.

Depending on the circumstances, we may provide a replacement part, replacement kit or another appropriate resolution.

Questions? Contact us at support@artemoralearning.com and we'll be happy to help.